Alicia Roffey - Professional CV

Professional Summary

2021-2025 Property Manager * Managed a diverse portfolio of approximately 150 residential properties * Utilised property management software including Property Tree, Bricks & Agent, and Inspection Express to streamline operations and maintain accurate records. * Built and maintained strong, professional relationships with landlords and tenants * Coordinated and conducted entry, exit, and routine property inspections, preparing detailed reports to document property conditions. * Addressed rent arrears by maintaining regular contact with tenants and encouraging on-time payments * Administered lease renewals, negotiating terms and ensuring compliance with tenancy laws and landlord requirements. * Oversaw repairs and maintenance requests, coordinating with contractors and vendors to ensure prompt and quality service delivery. Retail Store Manager (2010–2021) Various Employers: Dotti, Bonds, Cotton On Group * Delivered and maintained exceptional customer service standards *Led and developed teams through effective training, coaching, feedback, and recognition, fostering high performance and engagement. * Consistently achieved and exceeded sales KPIs and store targets through strategic planning and execution. * Managed inventory and stock control, ensuring optimal stock levels and reducing shrinkage. * Created and managed staff rosters while controlling wage budgets to maximise productivity and cost efficiency. * Implemented visual merchandising strategies to drive sales and enhance in-store experience. * Analysed sales data to identify opportunities and implement targeted sales initiatives.

Skills

* Strong communication and interpersonal skills
* Attention to detail and accuracy
* Problem-solving and conflict resolution
* Adaptability and flexibility in fast-paced environments
Communication skills
Market analysis
Organizational skills

* Excellent organisation and time management
* Customer service and relationship management
* Ability to prioritise and manage multiple tasks efficiently
* Proficient in property management software and databases
Property management experience
Customer service skills

Work Experience

Leasing Manager - Century 21

Maroochydore

April 2025 - Present

Draft and publish targeted property advertisements to maximise tenant interest, optimising exposure across digital platforms and internal systems.
Monitor market trends and competitor listings to provide informed rental price guidance and increase property appeal.
Manage multiple residential leasing campaigns simultaneously, ensuring deadlines are met and occupancy rates are maximised.
Review, monitor, and adjust marketing strategies and pricing based on campaign performance to optimise property exposure and minimise vacancy periods.
Liaise with current tenants to coordinate leasing inspections, particularly during break lease situations, and keep them informed throughout the leasing process.
Conduct leasing inspections and private viewings, delivering professional and informative walkthroughs to prospective tenants.
Process rental applications efficiently, including reviewing applicant documentation, verifying income, and conducting thorough reference and background checks.
Collaborate with property owners to present shortlisted applicants and facilitate prompt, efficient approval of tenancy applications.
Update internal databases with approved applicant and new lease information, ensuring records are organised and easily accessible for the team.
Ensure compliance with tenancy legislation by coordinating smoke alarm servicing for new tenancies and strictly adhering to legal guidelines during application processing.
Manage onboarding of new tenants by preparing lease agreements and coordinating move-in schedules and ensuring essential information is communicated.
Deliver exceptional customer service to tenants, landlords, and prospective renters, upholding the agency’s professional reputation.

Education

: Graduated Year 12

Coolum State High School - Coolum Beach

December 2006

: Realestate Certificate of Registration

REIQ - Queensland

October 2021

Certificates

Queensland Realestate Certificate of Registration